Simple, low–maintenance office coffee bean to cup machines

Frequently asked questions

• Do I need a service package for my coffee machine?

  We recommend a simple service plan for your new coffee machine, allowing us to take care of everything and catching issues before they become problems. We replace your BRITA filters and conduct on-site descaling, maintenance, protecting you from the high costs of unexpected repairs.

• What is included in the Total Care Plan service you provide?

  Our Total Care Plan includes everything you need to keep your machine working smoothly. As part of our Total Care Plan you will receive a new BRITA scale filter every six months, and we’ll descale and clean your machine. Most importantly, we’ll check your coffee quality to ensure it tastes fantastic.

• What are the pros and cons of fresh milk vs granulated milk machines?

  Fresh milk always provides a better milk texture. That’s why we set up all of our coffee machines with the manufacturer’s recommended guidance (along with our own expert testing and tasting) of semi skimmed milk. However, granulated milk has its own key benefits - it makes it much easier to clean the machine. Granulated milk can typically save 15 minutes of cleaning a day. If you have multiple machines, this can be a big time saving.

• Would you recommend hiring or purchasing a coffee machine?

  It’s always a better value to purchase your own coffee machine. However, if you foresee your circumstances changing any time in the next three to five years, a flexible hire plan might be best for you. Our flexible hire plans are not only great value for money, but if your machine needs replacing or you need something larger, it will all be covered.

• If we move office, what happens with our machine?

  It’s not a problem if you move office. We will simply work with you to survey your new premises, and we’ll relocate your coffee machine for a small cost (depending on location and subject to survey).

• What happens in a coffee tasting?

  Once we have consulted with you and arranged a suitable time and date, we’ll bring along a curated selection of coffee for you and your employees to taste, along with the coffee machine that matches your requirements. Your tasting is a great opportunity for us to talk with your office to gain a better understanding of everyone’s tastes. That helps us create arrive at which coffee blend or origin is most suitable.

  Just tell us how many people you anticipate attending the coffee tasting so we are prepared. At the end of the event, we’ve found that most businesses want to keep the coffee machine, but there is never any pressure. We can even install it on the same day!