Taking a break for a coffee eases eye strain and information overload, and encourages communication. Employees save time and money by not having to leave to go out for coffee. What's more, they are appreciative of a freshly roasted brew and this adds to all-round satisfaction.
Once you have made the great decision to install a bean to cup coffee machine, there is only one thing that can upset the workers: if the machine isn't working. Like all sensitive and sophisticated equipment, they require regular maintenance to ensure efficiency. Thankfully for our customers, we have pre-empted the potential horror of running out of coffee and will never let your business grind to a halt as a consequence.
Setting everything up
Our service plan ensures that a great cup of coffee will always be available. On installation, training is provided free of charge. We also provide any water connections and plumbing if you have not had a coffee machine before. We don't just go away and leave you to it.
Our service team will be back twice a year to give your machine a thorough valeting. The all-important grinder will be calibrated. The chambers will be de-scaled and a new BRITA water filter will be fitted. These measures ensure that the beans are ground to perfection and that no build-up of sediments and limescale that affects the running of the coffee machine and taste of the coffee.
Reactive on site support
Between these visits, should anything go amiss, we are only a phone call away. Unlike many other providers, our service team is in-house, so our response is fast. If we cannot help with a simple fix on the phone, we are proud to say that 96% of our call outs are fixed straight away and within 24 hours. Any technical hitches like these, including all parts and labour, are part of our service to you. There is no extra charge. This is what we mean by a fully managed service.
Keeping your office happy
Our mission is to provide your workplace with incredible coffee. With 63% of people relying on two or more cups to get them through the working day, we understand how important it is to maintain supply and keep employees fully-charged. Rely on our service for year-round reliability and satisfaction is guaranteed. Why not download our brochure to see how we can help.