Head Bean, Richard, is founder and Managing Director of the Office Coffee Company. He is incredibly proud to have built a business with a solid reputation for delivering good value, high quality, ethically sourced products, bringing the unique experience of great-tasting coffee to offices across the UK.
Richard is always keen to get out and help customers, talk about coffee and support great CSR initiatives. “Transparency, commitment to quality, outstanding customer service and going the extra mile” are he says, the key to business success.
One of the founders of the Office Coffee Company, Jim has spent many years working in the coffee industry. His experience includes 20 years as Managing Director of the beverage and refreshment division of Aramark, and three years as Chairman and Executive Director of the Beverage Standards Association. Whilst at the Beverage Standards Association, he developed the first ever nationally accredited Barista skills qualification with City & Guilds.
Jim trains and mentors our team on all aspects of our coffee service. He has a passion for the industry, and can’t list one thing he likes best about his job – he loves it all!
Luke is on a mission to ensure nobody has a bad coffee at work ever again. His official role at the Office Coffee Company is to secure, manage and strengthen customer relationships and develop seasonal speciality coffees. However, what he really does is ignite passion for quality coffee by delivering engaging coffee tastings, machine demonstrations and learning sessions.
An authorised Speciality Coffee Association of Europe (SCAE) trainer, with a qualification in Professional Grinding and Brewing, Luke has learnt his trade from some of the most influential, highly regarded coffee specialists on the planet.
As the company’s accounts administrator, Jenny is the first port of call for all things finance. Jenny joined the team in November 2012, and her responsibilities include processing payments, helping with customer and supplier calls, and carrying out regular stock takes.
Despite the myth that accountants are dull and boring, Jenny thinks quite the opposite. She loves her job and helping customers.
Natalie is the operation manager for the Office Coffee Company and is responsible for delivering our excellent customer service. Natalie manages the service team making sure they respond to any technical issues and call outs in double quick time. She also keeps busy ensuring we have plenty of coffee and never run out!
For those that have met Natalie know she has a great eye for detail and is a bit of a process queen which is a real asset to our customers who rely on us to get the job done.
Miranda is the first port of call for placing orders and advice on tea, coffee or anything in our store. She has a busy role coordinating orders and ensuring customers receive orders on time.
Miranda is also our in house tea expert – we all look forward to birthdays and a fresh leaf tea present.
Ordered coffee and tea? Stuart makes sure it’s with you next working day! In full control of our warehouse, Stuart ensures the shelves are neatly stacked and that no one goes without those essential office supplies.
Those who have met Peter know he never stays in one place for long! Peter carries out machine demonstrations, new customer installations, technical training and helps deliver an exceptional customer experience – ensuring that everyone enjoys a great cup of coffee.
Every client has different needs and it’s this diversity that Peter enjoys most about his job. He loves his coffee, meeting new people, and the challenge of perfecting coffee solutions for each customer.
Chris’ role is all about looking after clients, whether it’s routine visits through the year to descale, clean and change filters or jumping into action if there is problem. Keen to please and solve issues first time round, Chris enjoys the role and confesses there is never a dull day.
Chris is also on hand to provide first-level technical support for customers who have queries with their coffee machine. His helpful straightforward advice means problems can normally be resolved quickly over the phone.
Jimmy strengthens the service we provide in London by providing routine visits to existing customers, and fixing any issues in double-quick time. A coffee lover with a passion for helping people, Jimmy loves his role and each new challenge the day brings him.
Powered by copious amounts of coffee, Luan works with us to ensure our caffeine-fuelled ideas stay on track, and that our audiences know what we’re up to.
With a focus on the customer journey, Luan ensures people know who we are, and shares relevant, engaging online content via our newsletters and daily tweets.
Just like Richard, Luan has a sign saying ‘make things happen’ above her desk – and she does.
Whilst she spends most of the morning napping, for anyone visiting the Office Coffee Company Millie is the greeting face and friendly wag of the tail.
Millie enjoys regular walks and her lunchtime exercise to the park; only a few minutes walk from the office. Those who have met her know she is a keen sports lady with any ball you throw with her.
Businesses in London and all around the UK can’t get enough of our coffee. Here are a few of our caffeine loving friends...
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